Every visit is reviewed by a licensed provider from Arora Health, our Seattle-based medical group, caring for patients nationwide.
Dr. Shannon Arora, MDChief medical officer, Arora Health
Dr. Sean AroraFounder, Arora Health
"ask who is behind the platform. Patients should feel empowered to ask any telehealth service: who is your medical director, what is your clinical oversight structure, are you properly licensed in my state? Legitimate organizations are proud to answer. Evasiveness is a red flag."
Dr. Sean Arora, Arora Health
How it works
Choose how you meet your provider
StartPick a treatmentAnswer a few health questions online. No office visit and no insurance needed.
OnlineProvider reviewA Seattle provider reviews your answers and messages you if they have questions.
or
VideoMeet your providerBook a video visit if you'd rather talk it through face to face.
PrescriptionPay only if prescribedYour visit, online or on video, is included in the treatment price. If a provider doesn't prescribe, you're not charged.
DeliveryFilled and shippedThe pharmacy we chose for your treatment fills it and ships it to your door.
After deliveryOngoing careFollow up with your provider in your BrightSide patient portal as often as you'd like.
A compounded medication is made by a licensed pharmacy for one patient, from a prescription, instead of being manufactured in advance. Compounded drugs are not FDA approved, and that includes every compounded GLP-1 sold online.
Each pharmacy makes its own, so the pharmacy you use matters.
"FDA is aware of fraudulent compounded semaglutide and tirzepatide marketed in the U.S. that contain false information on the product label. In some cases, the compounding pharmacies identified on the labels of the products do not exist."
It means we choose who fills your prescription. We built a grading matrix and have run more than eighty compounding pharmacies through it. The pharmacies that fill orders today are independent businesses, and neither one is owned by us or by our platform.
Each one is named on our pharmacy network page, with what they publish about themselves and why we chose them.
If you don't get effective, clean medication, you're already starting at a deficit.
Who they areOwnership, a named pharmacist, years in operation, and whether they compound in the state they say they do.
What they can actually makeA certified sterile suite, injectable capability, and potency, sterility and stability testing.
Their recordFDA and state board history, documented remediation, review volume and sentiment, published license numbers and accreditation.
Where the ingredients come fromCountry of origin, the original manufacturer, lot-level certificates of analysis and a named third-party lab.
Whether it works in practiceTelehealth fulfillment experience, a validated cold chain and shipping reliability.
More than a pharmacy
The full BrightSide experience.
The pharmacy is open now. The rest opens one at a time.
Clean medications
The Pharmacy
Real medications from pharmacies we choose, with transparent pricing on every one.
Supplements and wellness
The Apothecary
Curated goods, handmade in small batches with naturally grown ingredients from the Pacific Northwest.
Goods and gear
The Mercantile
Sustainably sourced goods, built for comfort, created for everyone.
Knowledge and guides
The Library
Evidence-based guides, protocols, and expert-reviewed resources.
Questions
Common questions
What is a GLP-1?
GLP-1 is a hormone your body makes after you eat. GLP-1 medications like semaglutide and tirzepatide copy that signal, which lowers appetite and slows digestion. Tirzepatide also acts on a second hormone, GIP. Your provider decides which one, if either, is right for you.
Do I need to come in or have insurance?
No. Your visit is online or on video, and it's included in the treatment price. Insurance isn't needed.
What if the provider says no?
You're not charged. Your card is only charged if a licensed provider prescribes your treatment.
Who reviews my visit?
A licensed provider from Arora Health, our Seattle-based medical group.
Can my dose change?
Yes. Message your provider from your patient portal and they can adjust it.
Can I talk to a person?
Yes. Email hello@jointhebrightside.com or message us from your patient portal, and a person answers. You can also book a video visit with a provider at no extra cost.
Is compounded tirzepatide FDA approved?
No. Compounded medications are made by state-licensed pharmacies for individual patients and are not reviewed by the FDA for safety, effectiveness or quality. That's true of every compounded GLP-1, including ours.
Which pharmacy fills my prescription?
A licensed US pharmacy we chose. Our pharmacy network page names each pharmacy that fills orders today and why we chose it.
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